Returns & Satisfaction Guarantee

We want you to feel confident ordering from Zovya.

If something isn’t right, we’ll work with you to make it right.

30-Day Satisfaction Guarantee

You have 30 days after delivery to contact us if your item didn’t meet your expectations.

Depending on the situation, we may offer a replacement, store credit, or refund — whichever resolves the issue fairly.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email us within 48 hours of delivery with a photo so we can arrange a replacement immediately.

How to Start Your Return

1. Contact Us: Email support@shopzovya.com to confirm your return eligibility.
2. Follow Instructions: We’ll provide you with simple return instructions.

Note:

• Customers are responsible for return shipping costs.
• For returns valued over $75, we recommend using a trackable shipping service or insurance to ensure safe delivery.

Non-Returnable Items

For hygiene reasons, some products, like skincare and serums, cannot be returned once shipped.

• Not sure if your item qualifies? Contact us at support@shopzovya.com for clarification.
• If your item is non-returnable but you’re unsatisfied, we may offer store credit for future purchases.

Policy Misuse

To keep this policy fair for everyone, we may limit refunds in rare cases of repeated abuse — but our goal is always to support genuine customers.